{"id":4832,"date":"2019-10-22T18:50:46","date_gmt":"2019-10-22T16:50:46","guid":{"rendered":"https:\/\/pielesprieto.es\/preguntas-frecuentes\/"},"modified":"2019-11-19T19:36:25","modified_gmt":"2019-11-19T17:36:25","slug":"preguntes-frequents","status":"publish","type":"page","link":"https:\/\/pielesprieto.es\/ca\/preguntes-frequents\/","title":{"rendered":"Preguntes freq\u00fcents"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-98765e9813a812e63db863dc81a9ce9e\">\n#top .av-special-heading.av-av_heading-98765e9813a812e63db863dc81a9ce9e{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-98765e9813a812e63db863dc81a9ce9e .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-98765e9813a812e63db863dc81a9ce9e .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-98765e9813a812e63db863dc81a9ce9e av-special-heading-h1  avia-builder-el-0  el_before_av_textblock  avia-builder-el-first '><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Preguntes freq\u00fcents<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Com realitzo una comanda de compra?<\/strong><br \/>\nPots realitzar la teva comanda a trav\u00e9s de la nostra botiga en l\u00ednia, afegint els productes que vols adquirir a la cistella de compra i seguint els passos indicats per a realitzar la comanda.<\/p>\n<p>A m\u00e9s, tamb\u00e9 pots realitzar qualsevol comanda via telef\u00f2nica, trucant al 93 430 06 90.<\/p>\n<p><strong>Necessito crear un compte per fer una comanda?<\/strong><br \/>\nNo, pots realitzar les teves compres sense crear un compte. De totes maneres, et recomanem crear un compte per facilitar el seguiment de la teva comanda, la realitzaci\u00f3 de properes compres i per poder gaudir d&#8217;avantatges i descomptes exclusius.<\/p>\n<p><strong>Feu enviaments internacionals?<\/strong><br \/>\nActualment nom\u00e9s realitzem enviaments a Espanya.<\/p>\n<p><strong>Quant de temps triga a arribar una comanda?<\/strong><br \/>\nEl temps de lliurament aproximat \u00e9s de 3-5 dies laborables.<\/p>\n<p><strong>Quin \u00e9s el cost de l\u2019enviament?<\/strong><br \/>\nRealitzem enviament dins la Pen\u00ednsula sense cost en comandes superiors a 250 \u20ac. Per a la resta de comandes el cost d&#8217;enviament \u00e9s de 5 \u20ac.<\/p>\n<p><strong>Puc recollir la meva comanda a la botiga f\u00edsica?<\/strong><br \/>\nS\u00ed, pots recollir sense cost la teva comanda a la nostra botiga del Carrer Loreto, 9-11 de Barcelona. En aquest cas, contactarem amb tu per informar-te de quan pots passar a recollir-lo.<\/p>\n<p><strong>Quins m\u00e8todes de pagament admeteu?<\/strong><br \/>\nLa nostra botiga en l\u00ednia et permet pagar les teves comandes amb targeta de cr\u00e8dit \/ d\u00e8bit o amb Paypal.<\/p>\n<p>En cas de voler realitzar el pagament amb transfer\u00e8ncia banc\u00e0ria, posa&#8217;t en contacte amb nosaltres.<\/p>\n<p><strong>Puc retornar o canviar la comanda?<\/strong><br \/>\nS\u00ed, les compres en l\u00ednia poden ser retornades o canviades sense cost fins 15 dies despr\u00e9s de la recepci\u00f3. El reemborsament o el canvi es far\u00e0 un cop el producte hagi arribat a les nostres oficines i es comprovi que es troba en perfecte estat. En cas de realitzar un canvi per un altre article, no se&#8217;t cobrar\u00e0 el cost de la devoluci\u00f3 per\u00f2 haur\u00e0s d&#8217;assumir el cost del nou enviament. Tamb\u00e9 pots fer el canvi o la devoluci\u00f3 dirigint directament a la nostra botiga f\u00edsica situada al Carrer Loreto, 9-11 de Barcelona, presentat el tiquet de compra o el correu electr\u00f2nic de confirmaci\u00f3.<\/p>\n<p>Els articles comprats a les nostres botigues f\u00edsiques no poden retornar-se a trav\u00e9s de la nostra p\u00e0gina web. Aquestes devolucions s&#8217;han de fer a la mateixa botiga f\u00edsica en la qual es va comprar l\u2019article presentant el tiquet de compra.<\/p>\n<p><strong>Com puc fer una devoluci\u00f3 o canvi?<\/strong><br \/>\nTens 15 dies despr\u00e9s de rebre la comanda per contactar amb nosaltres i sol\u00b7licitar el canvi o la devoluci\u00f3 a trav\u00e9s del nostre correu electr\u00f2nic o tel\u00e8fon. Quan rebem la teva sol\u00b7licitud contactarem amb l&#8217;empresa de transport perqu\u00e8 passi a recollir el paquet.<\/p>\n<p>Tamb\u00e9 pots fer la devoluci\u00f3 o el canvi dirigint-te directament a la nostra botiga del Carrer Loreto, 9-11 de Barcelona. En aquest cas, has de presentar el tiquet de compra o el correu electr\u00f2nic de confirmaci\u00f3.<\/p>\n<p><strong>Com es realitzar\u00e0 el reemborsament?<\/strong><br \/>\nLa devoluci\u00f3 d&#8217;una comanda donar\u00e0 lloc a un reemborsament igual a cost dels productes retornats. Les devolucions parcials donaran lloc a reemborsaments parcials.<\/p>\n<p>PRIETO gestionarem l&#8217;ordre de devoluci\u00f3 sota el mateix sistema que es va utilitzar per realitzar el pagament en un termini de 3 dies h\u00e0bils des de la confirmaci\u00f3 de l\u2019arribada al magatzem de la comanda. L&#8217;aplicaci\u00f3 de la devoluci\u00f3 en el compte o targeta de client dependr\u00e0 de la targeta o l&#8217;entitat emissora.<\/p>\n<p><strong>Qu\u00e8 passa si rebo un producte defectu\u00f3s?<\/strong><br \/>\nEn el cas que rebis un producte defectu\u00f3s tens 15 dies per contactar amb nosaltres i informar-nos perqu\u00e8 puguem gestionar el canvi. En aquest cas sempre s&#8217;efectuar\u00e0 un canvi pel mateix article. Nom\u00e9s se&#8217;t cobrar\u00e0 el cost del primer enviament, fent-nos c\u00e0rrec dels ports corresponents a la devoluci\u00f3 i al nou enviament.<\/p>\n<p><strong>Quins articles no admeten canvis i devolucions?<\/strong><br \/>\nNo s&#8217;admeten canvis i devolucions de peces fetes a mida o arranjaments.<\/p>\n<p><strong>Teniu servei de reparaci\u00f3?<\/strong><br \/>\nS\u00ed, si t\u00e9 qualsevol contratemps amb algun dels nostres productes o altre producte de pell no dubti en contactar amb nosaltres. Avaluarem quina \u00e9s la incid\u00e8ncia i et donarem la millor soluci\u00f3 viable a un preu ajustat.<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":890,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Preguntes freq\u00fcents - Pieles Prieto<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pielesprieto.es\/ca\/preguntes-frequents\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntes freq\u00fcents - Pieles Prieto\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pielesprieto.es\/ca\/preguntes-frequents\/\" \/>\n<meta property=\"og:site_name\" content=\"Pieles Prieto\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pielesprietobarcelona\/\" \/>\n<meta property=\"article:modified_time\" content=\"2019-11-19T17:36:25+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@PielesPrieto\" \/>\n<meta name=\"twitter:label1\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minuts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/pielesprieto.es\/ca\/preguntes-frequents\/\",\"url\":\"https:\/\/pielesprieto.es\/ca\/preguntes-frequents\/\",\"name\":\"Preguntes freq\u00fcents - 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